Guest Service Associate (Front Office)

1 Year | 6 Months Institute Training + 6 Months Industry On-the-Job Training (OJT)

Programme Overview

The Diploma in Hotel Management is a practical, industry-oriented programme designed to prepare students for careers in hotels, resorts, restaurants, clubs, hospitality establishments and other service-sector organizations.

The programme combines 6 months of classroom and practical institute training with 6 months of industry-based On-the-Job Training (OJT), allowing students to develop professional skills and gain real workplace experience.

Phase I – 6 Months Institute Training

Students receive comprehensive theoretical and practical training in major areas of hotel and hospitality operations, including:

Front Office Operations
Guest reception and registration
Check-in and check-out procedures
Reservation handling
Telephone and guest communication
Guest relations and complaint handling
Hotel property management basics
Front office documentation and billing
Food & Beverage Service
Restaurant service procedures
Table setting and cover preparation
Food and beverage service techniques
Menu knowledge
Order taking and guest service
Restaurant etiquette and grooming
Basic banquet and event service
Housekeeping Operations
Room cleaning and maintenance
Bed making and room preparation
Public-area cleaning
Housekeeping equipment and chemicals
Linen and laundry procedures
Guest-room inspection
Hygiene and safety standards
Food Production – Basic Skills
Kitchen safety and hygiene
Basic cooking methods
Mise en place
Indian and continental cuisine basics
Kitchen equipment handling
Food storage and preservation
Personal hygiene and sanitation
Professional & Employability Skills
English communication
Personality development
Professional grooming
Customer service skills
Computer applications
Workplace discipline
Teamwork and leadership
Interview preparation and career guidance
Phase II – 6 Months Industry On-the-Job Training (OJT)

After successfully completing institute training, students undergo 6 months of practical industry training in suitable hospitality establishments.

During OJT, students get the opportunity to:

Work in real hotel and hospitality environments
Gain practical experience in different departments
Develop professional workplace discipline
Interact with guests and industry professionals
Apply classroom knowledge in real situations
Understand hotel operational procedures
Improve communication and customer-service skills
Build confidence and professional experience
OJT Stipend

Students may receive a stipend of more than ₹10,000 per month during OJT, subject to the terms, policies and stipend structure of the respective training establishment.

Potential stipend for 6 months: More than ₹60,000, depending on the actual monthly stipend offered by the industry partner.

Career Opportunities

After completing the programme and gaining industry experience, students can pursue opportunities such as:

Front Office Executive
Guest Relations Executive
Receptionist
Housekeeping Executive
Food & Beverage Service Associate
Restaurant Service Executive
Banquet Service Associate
Hotel Operations Assistant
Kitchen/Culinary Assistant
Customer Service Executive
Hospitality Associate
Why Choose This Programme?

✓ 1-Year Job-Oriented Programme
✓ 6 Months Institute Training
✓ 6 Months Industry OJT
✓ Stipend of More Than ₹10,000/Month During OJT
✓ Practical Training in Major Hotel Departments
✓ Professional Grooming & Personality Development
✓ Communication & Customer-Service Skills
✓ Real Industry Work Experience
✓ Career Guidance & Placement Assistance

Programme Objective

The objective of this programme is to develop skilled, confident and industry-ready hospitality professionals by combining structured classroom learning with practical workplace exposure.

Learn in the Classroom. Train in the Industry. Build Your Career with Confidence.

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